ScaleCraft, LLC
Last updated: November 2026
This policy explains what information ScaleCraft collects, why we collect it, who helps us handle it, and the choices you have. We wrote it in plain English because you should be able to understand it without a lawyer.
Who we are
ScaleCraft, LLC is a brand and marketing studio based in Raleigh, North Carolina. You can reach us about privacy at privacy@scalecraft.io or by mail at ScaleCraft, LLC, 6602 Mafolie Ct., Raleigh, NC 27613.
What we collect
Information you give us. When you fill out a form on our site, sign up for our newsletter, book a call, email us or work with us, we collect what you share. That usually includes your name, email, phone number, company, website and role, plus your answers about your business, goals, budget range and timeline.
Calls. When you call ScaleCraft, Raven, our AI assistant, may answer. Calls with Raven, and calls Raven places to confirm meetings, may be recorded and transcribed so we can follow up accurately. Raven lets you know at the start of each call.
Text messages. If you agree to receive texts, we keep your phone number, a record of your consent (when and how you agreed, and the wording you agreed to) and the messages exchanged.
Website data. Like most sites, ours collects basic technical information through cookies and analytics tools, such as your browser, device, the pages you visit and your approximate location. You can block or delete cookies in your browser settings, though some parts of the site may not work as well.
Information from others. When a partner or client refers you to us, they may share your name, contact details and a short note about what you need.
How we use it
We use your information to:
- respond to your inquiry and decide together whether we're a good fit
- schedule, confirm and prepare for meetings
- deliver and manage the work you hire us for
- send invoices and keep business records
- send our newsletter or resources, if you asked for them
- improve our website and services
- meet our legal obligations
We don't sell your personal information, and we don't share it with anyone for their own marketing.
How we use AI
We use AI tools to work faster and more carefully. For example, AI may summarize your intake answers into a brief before our call, help draft follow-up emails, answer and place calls as Raven, or organize project notes. People at ScaleCraft review this work and make the decisions. We use business plans and settings that keep providers from training their models on your information wherever that option exists.
Text messaging
If you opt in, ScaleCraft may send you text messages about your inquiry and our work together, such as meeting confirmations, reminders and project updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Agreeing to receive texts is not a condition of working with us.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except the service providers that deliver our messages on our behalf.
Who helps us handle your information
We use trusted service providers to run our business. They process information on our behalf and only to provide their services to us. Today they include:
| Purpose | Providers |
|---|---|
| Website and forms | WordPress, Elementor, Hostinger |
| Automation and records | n8n, Supabase, Google Workspace |
| Phone and text | Vapi, Twilio, ElevenLabs, Deepgram |
| AI assistance | OpenAI, Anthropic |
| Project management | ClickUp |
| Billing and accounting | QuickBooks |
When we bring in a specialist from our network for your project, they see only what they need for that work and are bound by confidentiality.
We may also share information when the law requires it, to protect our rights or safety or those of others, or as part of a sale or merger of our business. In that case, this policy continues to apply to your information.
How long we keep it
- Inquiries that don't become projects: up to 24 months after our last contact, so we can pick up where we left off if you come back.
- Client records, contracts and invoices: up to 7 years, for tax and legal purposes.
- Call recordings and transcripts: up to 12 months.
- Text consent records: for as long as you're subscribed, plus 5 years, so we can show you agreed.
You can ask us to delete your information sooner, except for what we're legally required to keep.
Your choices
You can ask us to:
- show you the information we have about you
- correct anything that's wrong
- delete your information
- stop texts (reply STOP), calls, or marketing emails (use the unsubscribe link in any email)
Email privacy@scalecraft.io and we'll respond within 30 days. Asking will never affect how we treat you.
Keeping it safe
We use reputable providers, limit access to the people who need it, and protect our accounts with strong passwords and two-factor authentication wherever it's available. No system is perfectly secure, but we take reasonable steps to protect your information, and we'll notify you as required by law if a breach affects you.
Children
Our services are for businesses and organizations. We don't knowingly collect information from anyone under 18.
Links to other sites
Our site may link to or embed content from other sites, such as videos or social media. Those sites have their own privacy practices, which this policy doesn't cover.
Changes
If we change this policy, we'll update the date at the top. When the changes are significant, we'll let current clients know by email.
Contact
Questions about privacy? Email privacy@scalecraft.io or write to ScaleCraft, LLC, 6602 Mafolie Ct., Raleigh, NC 27613.